Web Maintenance & Support
Ongoing technical support, performance monitoring, and security updates.
Your website needs continuous care to stay fast, secure, and up to date. We provide 24/7 monitoring, regular backups, plugin and dependency updates, uptime checks, and rapid bug fixes — so you can focus on running your business while we keep your digital storefront in top shape.
What maintenance actually covers
Uptime monitoring that alerts us before your customers notice an outage. Automated off-site backups with tested restores, because a backup nobody has ever restored is not a backup. Security patching for the framework, libraries, and server your site runs on. SSL certificate renewal. Broken link and form checks, so enquiry forms never fail silently. Monthly performance checks against Core Web Vitals. And small content edits — new prices, new photos, a changed phone number — handled without you having to touch the code.
Why an unmaintained site quietly costs you money
Websites do not stay still. Dependencies pick up security advisories, browsers change how they render layouts, payment and mapping APIs deprecate old versions, and a contact form that stops delivering can go unnoticed for months while enquiries vanish. Google also treats page speed and mobile usability as ranking inputs, so a site that gets steadily slower gets steadily less visible. Maintenance is what keeps a working site working.
How to reach us when something breaks
Support requests come in by email or WhatsApp and get a same-working-day acknowledgement. Anything that takes the site offline or blocks customers from contacting you is treated as urgent and worked on immediately. Everything else is scheduled and confirmed with you first. You receive a short monthly summary covering uptime, updates applied, and anything worth your attention.
Frequently Asked Questions
Do you maintain websites you did not build?
Yes. We start with a website audit to document what the site runs on and what needs attention, then agree a maintenance scope from there.
What happens if my website goes down?
Monitoring alerts us automatically rather than waiting for you to notice. Outages are treated as urgent and worked on immediately, and you get an explanation of the cause once service is restored.
Are content changes included?
Small routine edits — updating prices, swapping photos, changing contact details, publishing a blog post — are part of ongoing maintenance. Larger work such as new pages or new features is quoted separately.
Let's work together
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